FAQs

Delivery by Starship is Starship Technologies’ delivery-as-a-service solution, enabling retailers to either add robot delivery into their existing delivery options, or kick-start an on-demand delivery service from their store/restaurant using autonomous robots.

Unlike Starship’s Food Delivery app, using Delivery by Starship, retailers and restauranteurs accept orders via their own app and fulfil orders using our robots.

If you ordered via the 'Starship Food Delivery' app, please contact us via the in-app chat.

If you ordered via a 3rd party app, Starship only operates the robots. As we do not receive either customer or order details, we’re unable to assist with order queries. If you’ve received a robot delivery but ordered through a 3rd party app, please contact the customer services team for via their app.

Delivery by Starship is implemented via a dedicated API, enabling partners to create delivery jobs and load robots. Full developer documents are available detailing the Delivery by Starship integration process.

If you’re interested in becoming a client, you can find out more here, or contact business@starship.co for more information.

Starship works in partnership with both retailers/restaurants and local authorities to launch new areas.

For Delivery by Starship integration, there are a number of different options available to clients – please contact business@starship.co to discuss which option is right for your business.

If you ordered through the Starship Food Delivery app, please contact us via the live chat option either in-app or at the bottom of the screen, so we can assist you as soon as possible. Alternatively, you can email us on help@starship.xyz.

If you ordered via the 'Starship Food Delivery' app, please contact us via the in-app chat.

If you ordered via a 3rd party app, Starship only operates the robots. As we do not receive either customer or order details, we’re unable to assist with order queries. If you’ve received a robot delivery but ordered through a 3rd party app, please contact the customer services team for via their app.

No :-) We believe delivery should be accessible to all. With no minimum spend, and no small basket fee, it’s perfect for top-up shopping and those sneaky midweek takeaways!

Ordering from Starship is very easy to do. Customers use Starship’s mobile app to order products from participating businesses and select the destination for the delivery. The customer is then notified through the mobile app when their goods are ready for delivery, and can track the movement of the robot through the mobile app.

Once the Starship robot arrives at its destination, the customer is notified. The customer can then retrieve their goods by unlocking the lid of the robot by pressing the unique ‘unlock’ button on the Starship mobile app.

This varies depending on the area, but our robots generally work within a 2 mile distance from stores.

Please note: there may be some areas where we can’t deliver – please check in-app for available merchants.

In some service areas we offer a small selection of songs for a robot to play when it delivers your order. When placing your order, you can add one of these songs to your basket from the ‘robot music’ category, before completing your order and checking out as usual.

We update this music selection on a regular basis – often voted for by our customers!

Starship Technologies is revolutionising last-mile deliveries with autonomous robots.

These robots are designed to deliver food, groceries, and packages locally on-demand and complete thousands of autonomous deliveries every day around the world. They drive autonomously on pavements/sidewalks, but are monitored by humans who can take control at any time. Starship was founded by two Skype co-founders, Ahti Heinla and Janus Friis.

You have the right to request deletion of your personal data. You can do this by clicking “Request to delete my info” in the “My details” section in the app. You can also e-mail data-protection@starship.co with your request and full name.

Please keep in mind that we cannot delete any data that we process to fulfil contractual or legal obligations.

Starship never shares customer information and does not store such information on its robots. Although the robots are equipped with twelve cameras, we minimise the amount of information that we collect.

When the robots are operated by a remote assistant, the images are transmitted exclusively via a lower resolution feed, which is further obfuscated to conceal individual identities.

Any high-resolution images that are collected while the robots are in autonomous mode generally remain on the robot for a very short duration, before being discarded. The full privacy policy is available at https://www.starship.xyz/global-privacy-policy

If somebody tries to break into, damage or pick up the robot, a loud siren will sound as a deterrent. Any incident of theft or vandalism will be reported to the relevant authorities.

Our robots are locked and secure during transport. The lid can only be opened using the customer’s mobile app or the company who is providing the goods to be delivered. The robot is also tracked closely.

The robots are constantly monitored and equipped with twelve cameras and audio alert systems, meaning any improper conduct will be detected immediately. If an incident does occur with a Starship robot, our team can respond quickly.

Please get in contact with us via email us at help@starship.xyz and add any relevant details. If a response is requested, we will get back to you as soon as possible.

Please visit "Our Solutions" at the top of the site or contact business@starship.co

The robot will come to a safe stop. As the robot only goes at ~4mph, it can come to a safe stop very quickly without causing any surprise or harm to anyone in its surroundings. On a rare occasion this happens, a member of the Starship team will then come and collect the robot as quickly as possible.

Our priority is the safety and security of the communities we operate in. Our robots operate in a safe and non-hazardous manner so as not to endanger pedestrians, cyclists and other lawful users of public space and comply with traffic and pedestrian control devices, signals and signs.

Our robots are low mass and low speed devices that travel predominantly along pavements/sidewalks using mapping, navigation and sophisticated obstacle avoidance technology. This technology allows the robots to identify objects in their vicinity and make the necessary course-corrections to avoid the objects.

The robots have twelve cameras, and a sensor suite that are our main source of information from mapping, localization, detecting cars and traffic lights. The robots are capable of identifying objects up to 200 feet away and making the necessary course-corrections to avoid any objects. When an object is adjacent to the robot, but not in front of it, the robot reduces its speed. When an object is in front of the robot, the robot will come to a complete stop.

When operated between sunset and sunrise, our robots are equipped with a light on both the front and rear of the device that is visible on all sides in clear weather from a distance of at least 500 feet.

Our robots have been operating since 2016, interacting with millions of people around the world across 20 countries and over 100 cities and in that time they have made over 7 million deliveries. Every day around the world, they safely complete around 150,000 road crossings - that's 3 crossings per second.

At Starship we take safety very seriously and have built various measures in our robots to avoid incidents.

If you have had an accident involving personal injury please first call the local emergency line. Then contact us via our customer support email help@starship.xyz or live chat. Please provide any relevant information (time, location and your contact information) so we can get back to you as soon as possible.

If you have general feedback please reach us via e-mail at help@starship.xyz and we will get back to you if any assistance is needed.

Car drivers may encounter a Starship robot waiting at a zebra crossing. Whilst drivers are required to stop for pedestrians at these crossings, they do not need to stop for robots – in fact, even if they do, the robots will be unlikely to cross due to detecting the car(s). Equipped with a suite of sensors and cameras, the robots will wait patiently until the road is clear before crossing.

Absolutely! The robots are low mass (approx. 38kg / 83 lbs. without cargo), low speed (~4 mph/6.4kmh) devices that travel on sidewalks, using proprietary mapping, navigation and sophisticated obstacle avoidance technology.

Starship’s robots are equipped with twelve cameras, a sensor suite, radar, time-of-flight (TOF) capabilities, and are constantly monitored by a remote assistant. Robots are capable of identifying objects in their vicinity and making the necessary course-corrections to avoid them. When an object is adjacent to the robot, but not in front of it, the robot reduces its speed. When an object is in front of the robot, the robot will come to a complete stop.

Starship’s robots have now travelled over 8 million miles in 20 countries and over 100 cities, encountering many more millions of people. They have completed over 7 million autonomous deliveries commercially and they cross more than 150,000 roads safely every day.

Our robots are programmed to detect pedestrians and obstacles around them. Using their sensors and cameras, they can understand if and how fast objects are moving and will either manoeuvre around or safely come to a stop until the route has cleared.

The robot uses a mixture of Computer vision and GPS to pinpoint its exact location to the nearest inch. We use proprietary mapping techniques to ensure accuracy.

The robot uses a mixture of computer vision and GPS to know its location down to the inch. The robot has obstacle detection, using a ‘situational awareness bubble’ around it.

Using twelve cameras, ultrasonic sensors, radar, neural networks, and other technology the robots can detect obstacles, including animals, pedestrians/cyclists, and other delivery robots.

Starship’s robots are full of technology allowing them to detect vehicles, pedestrians and other objects around them. Naturally risk-averse, they will take time to assess the route ahead and the road to understand if there’s traffic coming before deciding if it’s safe to cross. If in doubt, the robot will not cross. They will also adhere to traffic light signals.

Before Starship starts operating in an area, crossing points are mapped along with pavement routes, meaning robots will only cross roads at agreed crossing points.

Yes! Starship has been operating at Level 4 autonomy since 2018, meaning little human interaction during each journey and nobody controlling them remotely.

Currently, Starship operates at over 99% autonomy, whilst some robots are now making multiple deliveries in a row, 100% autonomously.

For safety reasons, we also make sure to have human remote assistants on standby, in case they’re called upon to support.

Whilst the robots themselves aren’t refrigerated or heated, each robot contains a specially designed, insulated lining. This insulation keeps food at the correct temperature for the duration of its journey.

Starship designs and builds its own robots. In the future, as volumes increase, Starship will use other contract manufacturers to build the robots as well.

The robots mainly travel on sidewalks/pavements and pedestrianised areas. They also cross roads and driveways when they need to, making around 150,000 crossings every day around the world.

Yes, the robot’s operate in almost all weather conditions. Very occasionally, we may pause service for safety reasons if weather conditions are exceptionally bad. If there is significant snowfall we may pause service until the pavements/sidewalks have been swept.

Yes, the robots’ 6 wheel design and bogie system allows them to go up and down curbs.

Starship Technologies is revolutionising last-mile deliveries with autonomous robots.

These robots are designed to deliver food, groceries, and packages locally on-demand and complete thousands of autonomous deliveries every day around the world. They drive autonomously on pavements/sidewalks, but are monitored by humans who can take control at any time. Starship was founded by two Skype co-founders, Ahti Heinla and Janus Friis.

Our robots are programmed to detect pedestrians and obstacles around them. Using their sensors and cameras, they can understand if and how fast objects are moving and will either manoeuvre around or safely come to a stop until the route has cleared.

The robot uses a mixture of Computer vision and GPS to pinpoint its exact location to the nearest inch. We use proprietary mapping techniques to ensure accuracy.

The robot uses a mixture of computer vision and GPS to know its location down to the inch. The robot has obstacle detection, using a ‘situational awareness bubble’ around it.

Using twelve cameras, ultrasonic sensors, radar, neural networks, and other technology the robots can detect obstacles, including animals, pedestrians/cyclists, and other delivery robots.

Starship’s robots are full of technology allowing them to detect vehicles, pedestrians and other objects around them. Naturally risk-averse, they will take time to assess the route ahead and the road to understand if there’s traffic coming before deciding if it’s safe to cross. If in doubt, the robot will not cross. They will also adhere to traffic light signals.

Before Starship starts operating in an area, crossing points are mapped along with pavement routes, meaning robots will only cross roads at agreed crossing points.

Yes! Starship has been operating at Level 4 autonomy since 2018, meaning little human interaction during each journey and nobody controlling them remotely.

Currently, Starship operates at over 99% autonomy, whilst some robots are now making multiple deliveries in a row, 100% autonomously.

For safety reasons, we also make sure to have human remote assistants on standby, in case they’re called upon to support.

Whilst the robots themselves aren’t refrigerated or heated, each robot contains a specially designed, insulated lining. This insulation keeps food at the correct temperature for the duration of its journey.

Starship designs and builds its own robots. In the future, as volumes increase, Starship will use other contract manufacturers to build the robots as well.

The robots mainly travel on sidewalks/pavements and pedestrianised areas. They also cross roads and driveways when they need to, making around 150,000 crossings every day around the world.

Yes, the robot’s operate in almost all weather conditions. Very occasionally, we may pause service for safety reasons if weather conditions are exceptionally bad. If there is significant snowfall we may pause service until the pavements/sidewalks have been swept.

Yes, the robots’ 6 wheel design and bogie system allows them to go up and down curbs.

Sonic sensors and computer imaging assist the robots in identifying individuals who are in the vicinity of our devices. Regardless of whether or not an individual has visible disabilities, our robots are programmed to avoid pedestrians and to stop if an object appears in front of it, as well as slow down if an object is alongside of it. If a robot comes to a stop, for any reason, a remote assistant is notified, who can take control of the robot and navigate it, using low-resolution cameras.

In addition, Starship has created pre-defined pick-up points to help visually impaired customers to order food to a fixed location.

As part of the company’s efforts in this regard, Starship proactively engages advocacy organizations that work with the visually-impaired community.

If you ordered via the 'Starship Food Delivery' app, please contact us via the in-app chat.

If you ordered via a 3rd party app, Starship only operates the robots. As we do not receive either customer or order details, we’re unable to assist with order queries. If you’ve received a robot delivery but ordered through a 3rd party app, please contact the customer services team for via their app.

If you ordered through the Starship Food Delivery app, please contact us via the live chat option either in-app or at the bottom of the screen, so we can assist you as soon as possible. Alternatively, you can email us on help@starship.xyz.

Starship currently operates in over 100 service areas across US, UK, Germany, Finland and Estonia. You can see a list of the current locations here.